IT Support Engineer (12 months- FTC)
Odevo UK | Competitive Salary + Benefits | Hybrid
Location:
Hybrid (with occasional travel to Odevo UK offices when needed)
Reports to:
IT Service Delivery Manager
About us:
Odevo UK is transforming residential property management by combining great people with digital technology to simplify everyday living.
The role:
We're looking for a customer-focused IT Support Engineer to provide 1st & 2nd line telephone support, alongside hands-on assistance at our offices and client buildings. You will support colleagues, concierge and front-of-house teams, keeping their technology working reliably.
Your responsibilities will include:
- Resolving hardware, software and connectivity issues remotely and on site.
- Managing support requests through telephone, email, Teams and Fresh service, meeting service levels and escalating where needed.
- Administering Microsoft 365 and Active Directory accounts and permissions.
- Configuring and deploying laptops, desktops, mobile devices and peripherals.
- Supporting IT audits, site onboarding and knowledge-sharing documentation.
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