IT Support & Microsoft 365 Administrator IR

• Full-time
• IT
• UK

Improve International was established in 1998 by a group of veterinary surgeons from across the UK.We run Continuous Professional Development training from veterinary professionals to help develop the skills and knowledge required in practice.

Our programmes utilise a combination of review lectures, case-based discussion and, where applicable, hands-on practical sessions.

Within Improve we also have the function of ‘The International School of Veterinary Postgraduate Studies (ISVPS)’.This function is dedicated to providing veterinary surgeons, nurses and technicians with high quality, achievable qualifications that are recognised internationally.

We are an international organisation with offices in the UK and Portugal.

First point of contact for IT support across both UK sites, resolving day-to-day hardware, software and connectivity issues for staff, tutors and students. Alongside the helpdesk, the role holder administers the Microsoft 365 tenant — user lifecycle, Exchange Online, SharePoint/One Drive, Teams, Intune and Entra  — and keeps devices and accounts secureand compliant. It is a hands-on role, split between on-site presence, remote support and tenant administration, working closely with the central IT team.

Helpdesk and end-user support

• Act as first- and second-line support for staff, tutors and students at both sites, via the ticketing system (Jira Service Management), phone, Teams and in person.
• Log, prioritise and resolve tickets within agreed SLAs; escalate to the central IT team or third-party suppliers where needed and keep users informed.
• Set up, image and deploy laptops, desktops, and peripherals; manage the device lifecycle from procurement to secure disposal.
• Support classroom, lecture-theatre and practical-training AV equipment, printers and meeting-room technology; ensure teaching spaces are ready for each course or cohort.
• Onboard new starters and offboard leavers: accounts, licences, equipment and access reviews.
• Maintain the hardware and software asset register and keep it accurate.
• Produce clear user guides and knowledge-base articles; deliver short inductions on Microsoft 365 and security awareness.

Microsoft 365 administration

• Administer Entra  and group lifecycle, licence assignment, MFA, Conditional Accessand guest access.
• Manage Exchange Online: mailboxes, shared mailboxes, distribution lists, mail flow rules andanti-spam/phishing policies (Defender for Office 365).
• Administer SharePoint Online, One Drive and Teams: site provisioning, permissions, retention, storage housekeeping and governance in line with group policy.
• Enrol and manage Windows, macOS and mobile devices in Intune: compliance policies,configuration profiles, application deployment and patching.
• Monitor the Microsoft 365 service health and Secure Score; act on recommendations andreport on tenant hygiene.
• Support Microsoft 365 projects led by the central IT team (migrations, policy changes, new workloads).

Networking and site infrastructure

• Provide first-line support for local networks and Wi-Fi at both sites, liaising with the managed network provider on faults and changes.
• Maintain network cabinets, patching and basic documentation for each site.

Security and compliance

• Apply group security standards: endpoint protection, encryption, patching, least-privilege access and periodic access reviews.
• Respond to security alerts and suspected phishing; participate in incident response under theIT Director's direction.
• Support UK GDPR and PCI DSS obligations: data-handling queries, subject-access requests and audit evidence.

General

• Travel between the Swindon and Abingdon sites on an agreed rota and at short notice when required.
• Keep accurate records…