Job Description & How to Apply Below
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
JOB DETAILS
We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base.
Key responsibilities include:
Conducting service visits to address reported calls and maintain high standards of professional service support.
Responding promptly to customer service requests for the repair of business equipment.
Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.
Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.
Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
Managing inventory of spare parts and consumables effectively to support service operations.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote at client sites.. Attendance at our offices is required periodically for team meetings and training.
SKILLS AND EXPERIENCE REQUIRED
It is essential that you have worked as an engineer on MFD printers
IT knowledge with the ability to network devices and to set up scanning functions
The ability to provide first class customer service with previous customer facing experience.
Experience of working in a target driven environment
To be smart and presentable at all times
Willing to undertake training on new product lines, such as Laptops and PC's
Full, clean drivers license
ENHANCED DBS:
This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information.
We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.
SC CLEARANCE:
For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check.
BENEFITS
Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Staff Reward Scheme
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including financial wellbeing support
Mental health first aider support programme
Cycle2work scheme
Discounted Gym Membership
Eye care voucher scheme
Free flu vaccinations
Employee social events and recognition activities throughout the year
HP Employee discount programmes
Mobile phone discounts
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