Store Manager, Retail & Store Manager

Retail Store Manager – Jollyes Pets - Swindon. Salary £30,000 - £34,000 p.a. + bonus potential of £2-10k p.a.*. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.

Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Swindon store. This is a fantastic opportunity to join a company voted by Retail Week as 'Best Retailer 2024' (under £250m t/o) and included in the Sunday Times 'Best Places to Work' list.

• Competitive salary of £30,000 - £34,000 p.a., plus annual bonus potential of £2-10k p.a.
  * subject to reaching pre‑agreed measures.
• Financial Wellbeing Package (Stream):
  Access earnings early, plus savings tools and discounts.
• Retail Trust Membership:
  Counselling, wellbeing, and financial support.
• Colleague Discounts:
  Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support:
  Online GP, mental health services, fitness programs, dental care, and cancer support.
• Workplace Pension:
  Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off:
  Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave:
  Maternity and paternity packages above statutory levels.
• Recognition & Rewards:
  Top Dog Award with extra day off and perks.
• Lifestyle Benefits:
  Cycle2
  
  Work scheme and discounted David Lloyd membership.
• Learning & Development:
  Ongoing training for career growth.

Reporting to your Regional Manager you will lead by example, creating an excellent culture and working environment for your team, and demonstrating our values of Genuine, Wise, Eager, Focused, Together.

You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs.

Ensure you and your team are delivering the highest standards of pet care and that the welfare of pets is a top priority, promoting responsible pet ownership.

Exceptional customer service by providing a great shopping experience for customers and displaying strong pet
* and product
* knowledge. (
* Training given)

Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community.

Ensuring clear communication of key business updates and individual and team objectives.

• Passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
• Previous retail store management experience, with a hands‑on approach to managing the business on a daily basis and planning activity for short, medium and long term success.
• Sound decision maker, able to communicate objectives effectively and build high‑performing, highly engaged teams, and ensuring succession plans are in place.
• Proven track record of developing business performance and exceeding KPIs, whilst delivering the highest levels of store standards including health & safety and legal compliance.
• Commercially aware, able to manage your P&L and have a proactive approach.
• Will have own transport with a UK driving licence and may need to work out of hours or cover in other stores in the region.
• Full time, permanent position – 40 hours per week, working 5 days out of 7.

Jollyes are an award‑winning UK pet retailer with over 100 stores and over 50 years of pet expertise. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o) and listed in the Sunday Times ‘Best Places to Work’. Accredited by Rest Less as an age inclusive employer, we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets, people and the planet.

If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!