Retail Customer Advisor

Retail Customer Advisor (Swindon) - 30 Hours

Employment type: Full-time

Location: Swindon

Salary: £13.72 per hour + on‑target bonus of 15%, paid monthly based on store performance

Working Hours: 30 hours across 5 days per week, including weekend rotation

Full training will be provided, so no prior product knowledge is required – ambition and drive to learn matter most.

Key Responsibilities:

• Enhance the customer journey through meaningful interactions, ensuring customers feel positive and valued.
• Create exceptional experiences by tailoring and promoting innovative products and services.
• Achieve personal and store KPIs by driving sales and meeting performance goals.
• Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring prompt resolution.

Candidate Profile:

• Strong passion for delivering exceptional customer service and understanding customer needs.
• Ability to work well within a team, contributing to a positive and high‑performing environment.
• Resourceful and proactive in resolving customer enquiries and challenges.

What We Offer:

• Competitive pay and bonuses.
• Up to 31 days off plus 2 bank holidays.
• Personalised benefits such as discounts, vouchers, pension plan and more.
• Learning & development tools.

We are committed to providing reasonable adjustments during the interview process. If you require adjustments, please contact the recruiter or email  for guidance.