Account Manager; Spanish speaking

Job Summary
BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Spanish speaking Account Manager will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker and a willingness to learn at speed.

Key Responsibilities:

• Provide excellent customer service to new and existing customers.
• Handle incoming customer calls professionally and make outbound calls to resolve account queries.
• Respond promptly to customer enquiries via phone and email.
• Process UK and export orders through email, telephone, and the electronic ordering system.
• Manage and maintain customer accounts, including setting up new accounts in internal and Warehouse Management Systems (WMS).
• Monitor and manage the DHL shipping dashboard on a daily basis.
• Collaborate with the UK & Export Sales, Product Management, and Marketing teams to maximise the distribution of the BGA brand.
• Analyse customer orders and identify opportunities to maximise sales and improve order fulfilment.
• Develop new business opportunities within existing and prospective customer accounts.
• Maintain accurate customer records using CRM, Smartsheet, and Power BI reporting tools.
• Build and strengthen long-term relationships with key accounts.
• Coordinate and support monthly sales promotions with key customers.
• Work proactively across departments to resolve customer issues and ensure a high standard of service.

Required skills:

Essential

• Multilingual (desired languages Spanish,Polish, English)
• Experience using MS excel
• Experience in outlook and word
• Confident picking up the phone to customers around the world
• Analytical approach to problem solving
• Excellent time management and organisational skills
• Excellent written and oral communication skills
• Innovative thinker

Desirable Skills:

• Experience with in the automotive aftermarket sector
• CRM, Power Bi and Smartsheet
• Account Management skills
• Customer retention skills

The role is based in our Swindon office and will be required to work in the office Monday to Friday

Working hours:

9am to 5.15pm

What We Offer You:

Competitive Salary:
We re open to tailoring the job offer to fit your skills and experience.

Environment: Work from our modern Swindon offices.

Growth Opportunities: Be part of an ambitious, fast-growing company.

Supportive Team: Join a close-knit group that values fresh ideas, innovation, and teamwork

Workplace pension

28 days holiday (including bank holidays)

On-site parking, Drinks & Fruit complimentary, Service gifts for 5,10,15 plus years

Increased holiday for long service.