Customer Service Assistance; CAP) Case Manager

Holy Family Institute is a 125-year-old Catholic organization that employs more than 350 people in Allegheny, Armstrong, and Beaver Counties. HFI provides help, hope, and healing to more than 40,000 children and families each year through 12 social service and educational programs.

At Holy Family Institute, true well-being encompasses not only an employee's physical health, but also their financial, emotional, and purposeful aspects of life. To support our employees and their families in achieving total wellness, HFI provides a competitive and comprehensive employee benefit program.

• Medical coverage available with a deductible reimbursement plan
• Prescription coverage
• Dental and vision plans
• Flexible spending account (FSA)
• Legal assistance
• Cyber security coverage
• Retirement savings plan with employer match
• Employer-paid short-term and long-term disability
• Free life insurance and AD&D
• Additional voluntary life insurance
• Mileage and expense reimbursement
• Vacation time
• Sick time
• 12 paid holidays
• Employee assistance program (EAP)

• Browse our list of current openings below and click on the position for full details.
• If you do not see a specific position to which you would like to apply, you may fill out the General Application.
• When you are ready to apply, complete the application and upload your resume in our online portal.
• Incomplete applications will not be considered.

Position: Customer Service Assistance (CAP) Case Manager

Location: Swissvale, PA

Job : 216

# of Openings: 2

Employer: Duquesne Light Universal Services

Reports to: Duquesne Light Program Supervisor

Location: Swissvale / Mc Keesport

Hours: Mon. – Fri., 8:00am – 4:00pm (Allow flexibility in scheduling as required by client needs)

Holy Family Institute (HFI) is a 125-year-old Catholic organization with an impeccable history of serving children and families in the Pittsburgh Region. We are one of Pittsburgh’s largest social service organizations operating 15 programs in three counties. We are an independent organization guided by Catholic Social Teachings and serving people of all faiths and backgrounds.

The Case Manager position will collect, analyze, and maintain information directly related to CAP accounts to accurately complete applications and interview Duquesne Light Co. customers for eligibility. The individual will follow Duquesne Light Policy and Procedures as directed.

• Promotes the Mission and Philosophy of Holy Family Institute
• Understand guidelines, limits and procedures of DLCO CAP
• Interviews DLCO customers for program eligibility
• Accurately completes CAP applications
• Completes re-certifications and defaults as required
• Manages daily work assignments in a timely fashion
• Maintain accurate documentation and confidential documents
• Assist clients with appropriate Referrals
• Increase professional development by completing 40 hours of training annually
• Promptly reports civil or criminal convictions, charges, arrests, investigations, or adjudications that may arise since staff member’s last background investigation. This includes but is not limited to sexual abuse in a prison, jail, holding facility, community confinement facility, juvenile facility, other institution (as defined in 42 U.S.C. 1997), or care provider facility; conviction of engaging or attempting to engage in sexual activity facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse;
  
  or who was civilly or administratively adjudicated to have engaged in such activity
• Completes other duties as assigned by supervisor

• Two or more years of experience in Customer Service
• Knowl…