Technical Product Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

Our Global Customer Support (GCS) team is dedicated to empowering healthcare professionals and affiliates worldwide by delivering exceptional service and support capabilities across our Roche Information Solutions network, ultimately driving our overall Roche Diagnostics Vision. As the Technical Product Manager, you will serve as the primary point of contact for GCS key capabilities within Lab Insights for your area of responsibility.

Working alongside Support and Training chapters, you will co-develop product support, provide global affiliate documentation, and partner with Customer Areas and Life-Cycle Teams (LCTs) to deliver on network priorities and business objectives.

Act as GCS Project Leader accountable for all support and service deliverables in new product development projects, upgrades, and updates. Lead the entire Product Life Cycle E2E from a support and service perspective, spanning from initial development to on-market deployment. Coordinate with Chapters to aggregate upcoming LCT needs, advance Network priorities, make trade-offs, and break down silos. Lead and empower a small Product Support & Training Squad under the guiding principle "We all lead."

Act as a role model for Agile Leadership behaviors and foster our culture, mindset, and behaviors as defined in We@Roche Diagnostics. Play a key role in crafting and implementing key aspects of GCS Roche Information Solutions' mid- to long-term strategy. Undertake international business travel as required by project activities and candidate location to support global matrix operations.

An expert with an advanced degree in IT or a related field; background in software product support, training, or diagnostics is a plus. A proven thought leader with deep knowledge in support/training and a track record in project management or project leadership positions. Demonstrates a high degree of subject matter expertise with the ability to explain complex technical concepts in an understandable manner.

Thrives in global matrix structures with exceptional communication, teamwork, and intercultural skills.

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Rotkreuz. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day.

We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.