Senior Analyst Services Analytics EU & WWI

• Full-time
• Ways of Working:
  Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.
• Employee Type:
  Employee
• Global Job Level (HCM):
  Professional 3 (9)

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Primary Function of Position:
The Senior Service Analytics Analyst – EU & WWI serves as a strategic analytics and finance partner to the EU & WWI Customer Experience & Services leadership team. The role integrates financial, operational, customer, and workforce data to generate forward-looking insights, evaluate business scenarios, and influence decisions that improve Services performance, scalability, and profitability.

Supporting Field Services, Technical Support, Digital Technical Support, Customer Services, and Customer Success, this role goes beyond reporting to identify key business drivers, quantify opportunities and tradeoffs, and translate complex analyses into clear, actionable recommendations.

The Senior Analyst will also leverage AI, automation, and advanced analytics to accelerate insight generation, strengthen forecasting and scenario modeling, and enable more effective, scalable decision support.

Roles and Responsibilities:

• Deliver integrated financial and operational analytics that identify performance drivers, risks, and opportunities across EU & WWI Services.
• Develop scenario, sensitivity, and driver-based models to evaluate strategic alternatives, quantify tradeoffs, and support business decisions.
• Provide insights and recommendations across revenue, cost-to-serve, margin, profitability, productivity, workforce capacity, and customer performance.
• Support financial planning and performance management, including forecasting, budgeting, P&L analysis, variance analysis, and identification of risks and opportunities.
• Translate complex business questions into structured analyses and forward-looking recommendations that enable leadership action.
• Support regional Objectives, Goals, Strategies & Tactics (OGST) by connecting financial and operational KPIs to business outcomes and strategic priorities.
• Apply AI, automation, and advanced analytics to identify patterns and anomalies, accelerate recurring analysis, improve forecasting, and generate deeper insights.
• Partner across Services, Operations, IT, Data & Analytics, and global…