Customer Services Area Manager

The Customer Services Area Manager is responsible for managing customer relationships within a defined region. As a dedicated partner, he/she ensures an exceptional customer experience throughout the entire lifecycle of the delivered solutions. This role involves regular interaction with clients as well as close collaboration with internal teams (after-sales, engineering, production, etc.) to provide fast, personalized, and effective responses to customer needs.

• Build and maintain long-term, trust-based relationships with clients
• Ensure a high level of customer satisfaction through regular and proactive presence
• Maintain continuous contact with customers to understand and anticipate their operational and technical needs
• Coordinate customer requests in collaboration with the relevant service teams
• Provide tailored solutions for after-sales service requests

• Develop customized offers aligned with client expectations
• Act as the central point of contact for all service-related requests within the assigned area
• Ensure proper coordination among different departments to deliver prompt and consistent responses
• Actively contribute to the continuous improvement of the customer service department
• Participate in optimizing internal processes to better meet market demands
• Collect customer feedback and share improvement opportunities with the relevant teams
• Conduct regular customer visits (approximately 30% of the time)
• Work autonomously and in an agile and organized manner while working remotely

• Strong technical background in mechanical, electrical, or software engineering
• Proven experience in customer service management, in an industrial or technical environment (Customer-oriented projects)

• Empathetic approach and excellent communication skills
• Customer-oriented with analytical mindset to emphasize tailor-made solutions
• Autonomy, organizational skills, and adaptability in a dynamic environment
• Ability to collaborate with diverse stakeholders and work within cross-functional teams

• Fluent in English, French, or German
• Strong command of one or more additional languages (Swiss German or Italian is an asset)