Customer Success Manager

Customer Success Manager (m/f/d) – 80–100%

As part of our Customer Success team, you are the direct interface to our end customers and distributors. Your mission is to ensure the long‑term success of our customers through proactive support and excellent service throughout the entire product lifecycle.

• Customer Journey & Onboarding
  :
  You guide our customers from initial installation through long‑term use and ensure they achieve maximum value from our robots.
• Partner Enablement
  :
  You train and motivate our global sales partners so they can act as experts for our robotic solutions.
• Performance Monitoring
  :
  You monitor the performance of robot fleets (e.g., via KEMARO Sphere) and proactively respond to deviations.
• Content Creation
  :
  You have a talent for creating clear, professional, and visually appealing instructional content (video, text, or graphics).
• Customer Insights
  :
  You collect valuable user feedback and pass it on to our R&D team to continuously improve our products.
• Growth
  :
  You identify upselling opportunities (e.g., consumables or additional robots) and support the renewal process for service contracts.

• Experience in customer success, customer support, or account management (ideally in robotics, mechanical engineering, or SaaS).
• Strong communication skills with the ability to explain complex technical concepts in a clear and simple way (e.g., via online or on‑site trainings).
• Analytical mindset and ability to work with data (KPI dashboards, CRM systems such as Hub Spot).
• Hands‑on mentality: you are not afraid to work directly with the robot or visit customers on‑site.
• Native or professional fluency in German and English skills to support our international partners.

• The opportunity to actively shape the future of autonomous industrial cleaning in a dynamic Swiss scale‑up.
• An innovative product that inspires customers worldwide.
• A dynamic, international environment with short decision‑making paths and an open company culture where your ideas matter.