Kundenberater:in CSC; alle

Workload 80-100%

Location Nidau

Do you listen attentively, find suitable solutions, and keep an overview even in lively moments? For our Customer Centre, you are an important contact person for our customers and contribute to an all-round positive service experience with your commitment.

Your tasks

• You process registrations, changes, and deregistrations of private individuals and SMEs via telephone, e-mail, letter, and online portal
• You independently and punctually answer customer enquiries and general concerns
• You carefully check and update master data according to applicable quality and process guidelines
• You handle simple complaints in a solution-oriented manner and record the most important information comprehensibly
• You advise our customers in a needs-oriented way and identify suitable opportunities to support them optimally with our products and services
• In addition to daily business, you take on special tasks and actively contribute to high service quality and strong customer relationships

Your profile

• A completed commercial basic education (EFZ) or a comparable qualification
• You bring experience in customer service or an administrative role; knowledge in the energy or service sector is an advantage
• You work confidently with MS Office and common specialised applications; SAP knowledge is a plus
• You work in a structured and precise manner even in lively situations and keep an overview
• Customer satisfaction is important to you. With customer orientation, personal responsibility, and team spirit, you ensure optimal support
• You use very good German skills confidently in telephone and written communication with our customers; good French skills are an advantage

At BKW Power Grid, we shape a reliable energy future through innovative solutions, responsibility, and close collaboration. Diversity is a key success factor: different backgrounds, perspectives, and skills strengthen our teams and our solutions.

Learn more here about how we live diversity at Power Grid.

We do not wish to receive enquiries from recruitment agencies.

Marleen Lepan

Recruiting Partner

marleen.lepan

Apply online at