Assistant, eCommerce Operations

As part of a small and energetic team you will ensure that all sold items are picked, packaged and dispatched within a duly manner and thus provide the customer with an exceptional online shopping experience in our newly established eCommerce fulfillment center in Rotkreuz. Part of the job will also be to handle returns and to respond to online customer queries in a timely and service-oriented manner.

To ensure success in this position, you perform to a high level of accuracy. Top candidates will be upstanding, organized and able to perform under pressure, always having a state-of-the-art customer experience on top of their mind.

• Working with IT required for printing and handling of order/return fulfillment
• Providing a professional level of customer service via E-mail with emphasis on strong after sales service
• Checking and counting stock received for eCommerce inventory and shipping material
• Ensuring all returns are processed correctly and dealt with efficiently and timeously

• Fluent in German
• Ability to work harmoniously with diverse range of people
• Proficient with using tools required for this position
• Physically agile and dexterous
• Hands-on mentality

• An internationally successful company
• Flat hierarchy
• Competitive compensation package
• An highly motivated team
• A modern workplace
• Can-Do-Attitude
• Events
• Personal and professional development through regular e-learning modules

We are looking forward to welcoming you!