Campus & Student Support Coordinator

Campus Life & Student Support Coordinator

Temporary contract / Crans-Montana, Switzerland

Les Roches, part of Sommet Education group, is a globally renowned institution shaping the future of hospitality and the experience economy through transformative and experiential education in 3 campuses:
Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (UAE).

2nd in the 2026 QS World University Ranking in Hospitality and Leisure Management and 2nd in employer reputationcategory.

Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute.

Les Roches Marbella, certified ISO-14001 and ISO-9001.

Our values, Development, Distinctiveness, Joint Commitment, Openness and Sense of Service, are the foundation of our actions.

• Experience instudent services, hospitality, customer service, education,administration, or a related support role.
• Strong interpersonal and communication skills.
• Excellent organisational and follow-up abilities.
• Ability to work effectively with students from diverse cultural backgrounds.
• Proactive,service-oriented, and solution-focused approach.
• Ability to manage multiple priorities and maintain confidentiality.
• Fluent English(spoken and written).

• Arabic language skills.
• French language skills.
• Knowledge of Swissadministrative processes and local services.
• Personal Attributes
• Friendly,approachable, and professional.
• Patient,supportive, and culturally aware.
• Strong problem-solving skills and sound judgement.
• Well-organised,reliable, and proactive.
• Team player with agenuine commitment to student success and experience.

Reporting to the Director of Student Services and working closely with the Academic & Operations Coordinator, the Campus Life &Student Support Coordinator supports students throughout their journey at Les Roches, with a primary focus on B2B student groups. This is a 6-month fixed-term position, created to support the growing needs of B2B student cohorts, with the possibility of extension basedon programme requirements and institutional needs.

The role acts as a trusted and approachable point of contact, helpingstudents navigate campus services, understand institutional processes, andadapt to life in Switzerland. The successful candidate will provide practicalguidance, answer day-to-day questions, support students in resolving routinechallenges, and ensure they receive the assistance they need from the appropriate departments when required. While supporting B2B students is a key priority, the role is part of the Student Services team and may support the broader student population as needed.

• Act as a firstpoint of contact for student questions, concerns, and practical day-to-day matters.
• Provide guidance on campus procedures, services, policies, and expectations.
• Help studentssuccessfully adapt to life in Switzerland and at Les Roches.
• Encourage studentindependence, responsibility, and engagement.
• Follow up with students to ensure required actions and administrative processes are completed.

• Serve as a keypoint of contact for students seeking guidance and support.
• Guide students inaccessing services across the institution, including Housing, Career Services, Academics, Finance, Student Affairs, and Operations.
• Provide first-linesupport for routine enquiries and resolve issues whenever possible.
• Prepare studentsfor appointments by clarifying processes, expectations, and next steps.
• Identify mattersrequiring additional intervention and refer them to the appropriate department or the Director of Student Services.
• Maintain regular communication with the Academic & Operations Coordinator regardingemerging student needs and programme-related concerns.

• Provide practicalguidance to help students adapt to life in Switzerland and at Les Roches.
• Explainadministrative processes, institutional requirements, and available support services.
• Guide students in managing everyday challenges and accessing appropriate resources.
• Monitor and followup on required actions, ensuring key deadlines and…