Service Test Engineer

Reports to:

Principal Technical Support Engineer

In this role, you will support the development of hardware and software tools and procedures to ensure consistent and professional commissioning, diagnostics, and maintenance of Critical Power products (UPS, STS, power conditioning). You will analyze technical documentation and system behavior to provide guidance to software developers, test the tools at customer sites and in test environments, and work with field service technicians to fully understand their workflows and identify opportunities to improve performance.

• Analyze technical documentation to support developers writing programs that support the field service technician’s jobs
• Test new programs both in test areas and at customer site to ensure they work as expected
• Engage with service technicians to train them on the tool and learn from their usage to improve the tool
• Write proposals for new Service applications, equipment, and methods

• A bachelor’s degree, diploma, or higher academic qualification in Electrical or Electronic Engineering
• Several years of hands‑on experience in commissioning, after‑sales technical support, and advanced diagnostics of UPS, PCS, or energy storage solutions are beneficial
• Experience in commissioning and troubleshooting mission‑critical applications such as data centers, high‑volume industrial facilities, and critical infrastructure installations would be a plus
• Proficiency in both verbal and written English communication (B2 level or higher); knowledge of any other language is a welcome asset
• The ability to write clear and concise technical documents, reports, and field support procedures
• A willingness to engage directly with clients and teams worldwide, with a travel commitment of up to 50%