Technical Account Manager, Network Technician

Responsibilities

• In this role you are the primary point of contact for our customers regarding technical questions, support and complex network projects
• You combine technical expertise with direct customer contact and ensure that our solutions operate reliably in demanding environments
• As the main contact person you support our customers in Switzerland with technical issues related to applications, support and after-sales — both remotely and on-site
• You analyze customer requirements and develop tailored network and solution concepts based on your findings
• You independently manage projects — from consulting, planning and training to supporting customer commissioning
• In presales situations you apply your technical know-how, advise customers and assist in preparing proposals and solutions
• Preparing technical documentation, network designs and training materials is also part of your responsibilities
• You represent the company through presentations at trade fairs, events and conferences, communicating complex topics clearly and practically
• Working closely with sales, you further develop existing customer relationships and identify new application opportunities for our solutions
• You also monitor market and technology trends and actively feed your insights into customer projects and internal developments

• You have a completed technical apprenticeship or a degree in electrical engineering, automation engineering, computer science or a related field
• You already have knowledge of network technology, data communication or IT
• Ideally, you have experience in technical support, presales or in project work related to data networks or industrial infrastructures
• Extended industry knowledge in the energy and water/wastewater sectors is an advantage
• You work in a structured, independent manner and enjoy taking responsibility in projects
• A strong understanding of customer requirements and a solution-oriented mindset characterize you
• Strong communication skills, a confident manner and negotiation skills are among your strengths
• You communicate confidently in German and English;
  French is a plus.

• degree in electrical engineering
• degree in automation engineering
• degree in computer science