GCS Specialist CHU (Coagulation, Hematology, Urinalysis

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

In Global Customer Support (GCS), we are transforming how we deliver elite technical expertise across our portfolio. As a Support & Training Specialist CHU, you will serve as a core technical anchor within our integrated Coagulation, Hematology, and Urinalysis (CHU) team.

Based in our primary engineering and manufacturing facility in Rotkreuz, you will provide 2nd-level technical support, deliver hands-on training to affiliates and regional centers worldwide, and bridge product care between R&D, Operations, and global field teams. This role operates within Roche’s Organizational Fluidity framework, requiring a dynamic mindset capable of applying deep technical troubleshooting across multi-domain IVD hardware and software platforms.

• Autonomous 2nd-Level Support:
  Diagnose, troubleshoot, and resolve multi-system field escalations (hardware, electro-mechanical, and service software) to minimize instrument downtime globally
• Hands-On Instructional Excellence:
  Design, review, and deliver job-oriented training courses in the Rotkreuz training facilities
• On-Site Hardware Testing:
  Conduct regular physical testing on lab instruments, collaborating directly with local R&D product care, integration labs, and global business teams
• Knowledge Transfer & Documentation:
  Author, review, and publish technical service documentation, ensuring seamless knowledge transfer from R&D to global field engineers
• Cross-Domain Fluidity:
  Actively maintain core technical competence in primary systems (Coagulation) while flexibly supporting cross-portfolio initiatives
• Ownership &
  
  Collaboration:
  
  Contribute to technical projects and team deliverables with high personal reliability, transparent communication, and shared operational accountability.
• On-site presence:
  Maintain regular physical presence at our Rotkreuz facility to partner directly with R&D product care, Operations, and integration labs, as well as to conduct hands-on testing on physical laboratory assets
• Mobility:
  Travel might be required according to business needs

• Education &
  
  Qualifications:
  
  Academic degree in Engineering (preferably Mechatronics, Electromechanical Engineering, Systems Engineering, Robotics) or equivalent.
• Technical
  
  Experience:
  
  Practical background in electro-mechanical equipment support, R&D testing, or field service engineering, with demonstrated depth in physical hardware troubleshooting
• Domain Expertise:
  Applied knowledge or strong familiarity with IVD systems (Coagulation, Urinalysis, or automated diagnostic analyzers) is a distinct advantage.
• Proactive Ownership:
  Demonstrated ability to contribute to technical projects independently, proactively solve problems, and adhere to established organizational processes.
• Communication:
  Excellent written and verbal communication skills in English, with a proven ability to translate complex technical concepts into clear, collaborative dialogue across multi-disciplinary teams and global stakeholders.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.