Operations Officer - Retail Accounts

As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients

Powerful multi-asset digital platforms and personalised banking come together to deliver private clients, intermediaries and financial institutions a more efficient way to manage wealth

• As part of our Operations team, your day-to-day responsibilities will include:
• Processing new individual client applications with accuracy and efficiency
• Managing updates and amendments to existing client accounts
• Performing quality assurance checks (4-eyes checks) on processed applications and amendments
• Providing operational support across other team functions when needed

• We’re looking for someone who is eager to contribute, grow, and make a difference. Ideally, you have:
• A solid understanding of AML/ATF/KYC requirements and relevant EU regulations
• Knowledge of Luxembourg’s data protection and banking privacy legislation
• Familiarity with financial or banking operations and related risks
• Strong attention to detail and a methodical approach to work
• The ability to analyze problems critically and suggest improvements
• Excellent organizational, communication, and teamwork skills
• Comfort working in an English-speaking environment; additional languages are a plus
• A flexible, proactive attitude and a commitment to continuous improvement

• A chance to work in a high-performing team in a collaborative environment
• A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
• A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee
• Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more