IT Desktop Support Engineer; L1​/L2

Job Title:

IT Desktop Support Technician

Job Type &

Location:

Onsite ||
Site Address: Hegenheimermattweg 127, 4123 Allschwil, Switzerland
Requirement: 5 days a week (Monday to Friday)

• Minimum 3‑5 years of strong experience providing IT infrastructure field support, troubleshooting hardware, software, and operating system issues without impacting warranties or violating security compliance.
• Experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals, as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts.
• Ability to lift and move computer equipment weighing up to 50 lbs.
• Expertise in desk‑side support and PC break/fix, including basic administration of Windows, macOS, and Linux OS (preferred).
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart‑hand support for peripheral and networking hardware: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, data termination panels.
• Ability to troubleshoot issues with systems and networks using deductive reasoning skills and resolving end‑user network cabling problems.
• Experience with repeat call analysis and preventive action development.
• Experience in problem management.

• Excellent written and oral communication skills with clients and management.
• Ability to work with deadlines and complete tasks on time, taking proactive ownership with a sense of urgency.
• Preferably holds an Associate Degree in Electronics and a CompTIA A+ certification.
• May have additional vendor certifications from Dell, Toshiba, Lenovo, etc.
• Experience with ticketing tools such as Service Now or Remedy.

• Desktop imaging
• Application installation and support
• Outlook issue troubleshooting
• Printer troubleshooting
• Conference room management
• Knowledge of ticketing tools

• Good customer management skills
• Strong oral and written communication
• Ability to interact with customers at different levels
• Driven and result‑oriented
• Passionate about the work

Ability to work independently or as part of a team, completing tasks effectively with minimal supervision. Must be available to work flexible work schedules.