AI Implementation Engineer

Job Description

At , we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

• Job Title
  - AI Implementation Engineer
• Working model - hybrid from Switzerland
• Team - you will join the new Automation department
  .
• Level - Professional
• Location - Chiasso, Switzerland (only for hybrid positions)
• Contract - Permanent - full-time (EUR 36 h/week)

• Design and build custom AI solutions:

Develop applications and tools that use AI to support key business processes. These solutions will be tailored to specific needs across different departments.

• Connect AI tools with our systems:

Integrate external AI platforms (such as OpenAI or Google Gemini) with our existing tools using APIs, low-code platforms like n8n, and custom connectors.

Build systems that collect and prepare data for use in AI models and machine learning workflows.

• Develop and train ML models:

Work on models for tasks like lead scoring, forecasting, customer experience (CX) optimization, and qualification of prospects.

• Work with natural language processing (NLP):

Create tools for analyzing conversations, automating emails, and generating insights from customer interactions.

• Build generative AI solutions:

Use generative AI to automate tasks like content creation and communication personalization.

• Maintain and improve systems:

Update code, monitor system performance, and retrain models regularly to ensure everything runs smoothly.

• Collaborate with tech teams:

Work closely with data engineers, Dev Ops, and other developers to make sure AI tools are scalable and reliable.

• NLP-based systems that analyze calls and emails
• Virtual assistants and chatbots to support internal teams
• Recommendation engines that guide real-time sales or support actions
• Automated tools to generate personalized content
• Dashboards and reporting tools that surface AI-generated insights

• 3+ years of hands‑on AI development:

You’ve built and shipped AI solutions that led to real business impact—whether that’s increased revenue, reduced cost, or improved customer satisfaction (NPS).

• Fast, practical builder:

You move quickly from idea to working prototype, and improve as you go. You aim for results, not perfection.

• End‑to‑end problem solver:

You take ownership from idea to deployment—writing documentation only when needed, and focusing on what works.

• Strong technical troubleshooting:

You can quickly find the cause of technical issues using logs, dev tools, or pattern matching.

• Security‑aware mindset:

You understand authentication, authorization scopes, and safe handling of credentials.

• Communicator and storyteller:

You present your ideas clearly, show live demos with confidence, and help business teams understand the value of your work.

• Languages & Tools:
• AI/ML Development:

Skilled in building and deploying machine learning models using frameworks such as Tensor Flow or PyTorch.

• Data & APIs:

Strong understanding of APIs, cloud‑based infrastructure, and microservices architecture.

• Software Practices:

Familiar with Git, CI/CD pipelines, and the full software development lifecycle.

• NLP & Generative AI:

Experience with natural language processing tools and large language models (LLMs) for generative tasks.

Comfortable working with cloud platforms (AWS, Azure, GCP), container tools (Docker, Kubernetes), and serverless architectures.

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm
• Possibility to work from anywhere for a period of time per year defined according to local regulations

• Fri‑Yays: half a day on Friday morning with a no‑meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
• Professional and managerial skills…