IT Support Specialist

General Statement of Responsibilities

To maintain technology and network equipment in operating condition and assists in resolving software application problems.

• Assists with troubleshooting, planning for and the installation of technology equipment, network equipment, and user applications
• Monitors, configures, maintains and repairs technology and network equipment
• Maintains and documents work records and files
• Assists with the technology and network equipment inventory
• Transports equipment, supplies and materials to appropriate job sites
• Assists in user training and information updates for network users
• Performs other duties as assigned

Knowledge:

• Knowledge of computers, operating systems and networks
• Knowledge of technology equipment used in educational settings
• Knowledge of software applications and multiple computer platforms
• Knowledge of tools and equipment used in computer installation, repair and maintenance
• Knowledge of troubleshooting and diagnostic practices and procedures

Skills:

• Skill in operating computers and various software applications
• Skill in troubleshooting, installing and maintaining computer hardware and software
• Skill in troubleshooting, installing and maintaining technology equipment
• Skill in communicating orally and in writing
• Skill in establishing and maintaining effective working relationships with others
• Must be able to work independently without any supervision
• Must be able to work effectively and efficiently within a team environment
• Excellent customer services skills

Able to perform the following physical requirements of the position with or without reasonable accommodation: critical sensory requirements include general vision, corrected to 20/20, hear or listen in the normal range (corrected) and speak and give directions clearly. Able to walk, stand, kneel, crouch, crawl, reach, lift (exerting force up to 75 pounds), carry, push, pull or otherwise move objects. Occasionally exposed to the risk of electrical shock.

High school diploma and six (6) months computer network installation or computer maintenance work experience OR an equivalent combination of education and experience that provides the required knowledge and skill, four year degree, preferred.

Valid Arizona Driver's License.