Technology Support Technician

Job Title

Technology Support Technician

Information Technology

Technical Support Manager

The Technology Support Technician (aka, Help Desk Technician) provides assistance to any and all employees using computer hardware and software/supports information technology employees within the District. Assists non-IT users (internal and/or external) who are experiencing hardware and/or software problems. Test and evaluate computer hardware, software, and/or systems (networks). Perform periodic maintenance of the computer network LAN, hardware, and software. Troubleshoot computer-related problems;

develop and implement solutions to those problems in a timely manner. Understand and be understood by non-IT employees/customers. Work independently and as part of a team of technicians. Make decisions quickly and decisively, often with limited information. Ability to communicate orally with customers, vendors, management, and coworkers is crucial. Regular use of phone and email for communication is essential.

• Assist with installation, maintenance, troubleshooting and repair of data communications circuits and equipment for the purpose of maintaining safe and effective district and site operation.
• Diagnose/Repair Equipment including personal computers and/or terminals using hardware and software diagnostic tools for the purpose of determining appropriate actions to maintain computer and network operations.
• Diagnose/Repair LAN software programs for the purpose of maintaining safe and effective district and site operation.
• Install/Configure software as needed for the purpose of maintaining safe and effective district and site operation.
• Install/Maintain network cabling and network peripherals throughout the district for the purpose of maintaining safe and effective district and site operation.
• Installs and upgrades computers and peripherals throughout the district for the purpose of maintaining safe and effective district and site operation including classrooms, library and computer labs.
• Installs appropriate software/hardware components in the LAN system for the purpose of maintaining safe and effective district and site operation.
• Manages remote and central administrative LAN’s adds/deletes users to LAN and emails, IP Technology adds/deletes users for the purpose of maintaining safe and effective district and site operation.
• Relocate computer hardware, peripherals and equipment as needed for the purpose of maintaining safe and effective district and site operation.
• Follow District procedures/ methods for proper acquisition, installation, handling, tracking and disposal of IT assets.
• Assists and answers questions related to School Information System database software.
• Assists other personnel (e.g. troubleshooting software, hardware problems and user support) for the purpose of supporting them in the completion of their work activities.
• Attends seminars, workshops, district meetings as assigned for the purpose of conveying and/or gathering information required to perform functions.
• Coordinates assignments with technology staff (e.g. projects, periodic maintenance) for the purpose of ensuring successful completion and goal attainment.
• Orients selected personnel (e.g. technology staff - district and site) for the purpose of applying new technologies and procedures and ensuring their ability to use new and/or existing software.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
• Prepares written assignment requested by Technical Support Manager (e.g. reports, memos, letters, network layouts, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
• Procurement of equipment, supplies and materials (e.g. quotation, purchasing, monitoring for compatibility) for the purpose of providing cost information as needed/requested and purchasing/securing items in order to complete jobs efficiently.
• Responds to inquiries for the purpose of providing information and/or direction.
• Transports a variety of items (e.g. servers, network equipment, routers, hubs, printers, etc.)…