Solution UX Lead Principal UX Designer

Solution UX Lead - (Principal UX Designer): IVD / Customer Experience and Solution Design / Product Management / project management / SAFE / Clinical/Medical UX design/ product design/ service design/ human factors / German/ English

We are looking for a collaborative and inspiring individual to join our diverse, interdisciplinary and international Customer Experience and Solution Design (CXSD) Chapter of more than 50 designers. The CXSD team is supporting all business areas with four main sub-chapters: CX research & strategy, Digital Design & User Testing Services, Solution Management and Physical & Sustainable Design.

• Lead UX work streams across discovery, concept development, validation, implementation support, and launch preparation.
• Translate business objectives, customer insights, workflow needs, and regulatory context into actionable design decisions.
• Plan, estimate, structure, and manage UX activities, deliverables, dependencies, timelines, and resource needs.
• Coordinate designers, researchers, and cross-functional contributors across multiple work streams.
• Ensure design deliverables are high quality, consistent, evidence-based, and ready for development and validation.
• Partner with Product Management, Engineering, Regulatory, Quality, Clinical, Service, and business stakeholders.
• Integrate UX work into agile delivery, including backlog refinement, sprint planning, PI Planning, system demos, and release planning.
• Identify risks, interdependencies, scope changes, and bottlenecks early, and propose mitigation actions or prepare escalation.
• Facilitate workshops, design reviews, prioritization sessions, and stakeholder alignment meetings.
• Coach designers and cross-functional teams on UX methods, customer-centricity, and design best practices.
• Represent UX in governance meetings, project reviews, customer engagements, and strategic discussions.
• Contribute to improving design leadership operations, estimation practices, team rituals, and delivery efficiency.

• 8+ years of experience in UX design, product design, service design, human factors, design research, or a related field.
• Degree in UX Design, Human-Computer Interaction, Industrial Design, Service Design, Human Factors or a related field.
• Proven experience leading UX for complex digital or hardware products, services, platforms, or healthcare solutions.
• Strong project management skills, including planning, estimation, prioritization, dependency management, risk management, and progress tracking.
• Ability to define UX work packages, delivery milestones, staffing needs, and effort estimates.
• Experience working with Product Management, Engineering, Regulatory, Quality, Research, and business stakeholders.
• Strong facilitation, storytelling, communication, presentation, and stakeholder management skills.
• Ability to manage ambiguity, structure complex problems, and translate insights into practical design direction.
• Experience working in agile product development environments.
• Experience with SAFe, Agile Release Trains, PI Planning, Lean UX, or scaled agile delivery is a strong plus.
• Experience in healthcare, diagnostics, medical devices, life sciences, laboratory workflows, or regulated industries is highly desirable.
• Experience managing UX work across distributed, global, or matrixed teams.
• Strong command of English; additional languages such as German are a plus.

• Experience with regulated product development, usability engineering, human factors validation, or risk management.
• Experience contributing to design systems or solution-level UX governance.

Reference .: 924983

Rolle:
Solution UX Lead

Industrie:
Pharma

Location:
Rotkreuz

Pensum: 100%

Start: ASAP (03.08.2026)

Duration: 12+ months

Deadline: 05/06/2026