Help Desk Support Engineer

Help Desk Support Engineer

At B&A, we foster and embrace a distinct set of values—dedication, commitment, partnership, trust, and recognition—that guide our work with clients and teammates since 1988.

B&A is seeking a Help Desk Support Engineer to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. This role involves diagnosing, troubleshooting, and resolving user and system issues while providing guidance on IT solutions.

• Provide technical support for JIRA, Git Lab, and other IT management tools, ensuring prompt issue resolution and user training.
• Troubleshoot software issues, manage user access, and support cloud‑based IT applications.
• Demonstrate strong customer‑service and documentation skills.

• Associate’s degree in information technology, computer science, or related field, or minimum of 3 years of equivalent experience in contract administration.

• Experience resolving user access issues, troubleshooting software functionality, and providing technical training.
• Proficiency with IT help desk ticketing systems, remote desktop support, and incident response.

• CompTIA A+ or ITIL Foundation Certification.
• Microsoft Certified:
  Modern Desktop Administrator Associate.

• No security clearance required; applicants must be authorized to work in the United States without sponsorship.

• Three individual and family medical plans with Health Savings Account (HSA) option.
• Twin tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance.
• Paid time off, sponsored training, certifications, pet insurance, commuter transit benefits, and subscription to a virtual exercise platform.
• 401(k) plan with company matching.
• The B&A Cares program: 30/60/90‑day wellness check‑ins, personal development, financial management, and stress‑management seminars.
• Formal mentorship and cross‑training opportunities.
• Job shadowing, brand ambassador, employee assistance program (EAP), monthly teambuilding events, and annual wellness challenges.

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local non‑discrimination laws and aims to conduct hiring practices at all facilities and client sites.

B&A participates in e‑Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 form to confirm work authorization.