IT Desktop Support Technician; m​/w​/d - limited

IT Desktop Support Technician (m/w/d) - limited contract of 12 months

As an IT Desktop Support Technician, your main role involves providing ON-SITE technical assistance and support to end-users for hardware, software, and networking issues they encounter on their desktop computers or laptops. This role is crucial in maintaining a smoothly functioning IT environment within an organization. Here are the responsibilities and qualifications:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email (providing on-site and remote support)
• Workstations, Office
  365 Admin and Windows OS support
• Experience with Anti-Virus software and troubleshooting
• Identify and suggest possible improvements on procedures.
• Manage user AD accounts New Starters, Leavers and access rights in IT systems.
• Perform daily system operations according to specified procedures.
• Monitoring and backup of critical systems and services.
• Knowledge of LAN connection and wireless technologies
• New installation and building new computers.
• Support mobile connections to the company's IT systems.
• Participate in IT-related projects.
• Continuously follow and evaluate new technical solutions in the IT field.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Track issues through to resolution, within agreed time limits
• Properly elevate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals
• Train users on basic hardware and software usage, and provide guidance for best practices in IT security and data management.
• Provide remote support to users via phone, messaging and remote connection.
• Security Management:
  Assist in implementing and enforcing IT security policies, including malware protection, data encryption, and user access controls.
• System Upgrades:
  Assist in the planning and execution of hardware and software upgrades, ensuring minimal disruption to user productivity.
• Collaboration:
  
  Work closely with third-parties, other IT teams, such as network administrators, system administrators, and help desk teams, to resolve complex issues and contribute to larger IT projects.
• Any other IT duties deemed necessary.

• 2-4 years’ experience working in an IT Support environment in English Language
• Strong IT knowledge, especially knowledge of Active Directory, Office 365 portal, Azure Cloud services, Networks, Citrix, and IT related hardware.
• Microsoft certification and ITIL, a plus
• Ensure all issues are properly logged (experience with Service Now or similar tool)
• Proficiency in English/German (French an asset)
• Proven experience as a help desk technhician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Must be able to work independently and as part of a team.
• Good analytical and problem solving skills.