Head of Delivery Unit CH​/FL & Europe

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Your key tasks

Team Leadership and People Management

• Lead and manage a team of infrastructure specialists across Unix, Windows, Database, Network, Middleware, and Kubernetes domains, with full accountability for performance and delivery outcomes
• Enforce rigorous performance management standards, mandate professional development aligned with organisational requirements, and ensure continuous skills evolution
• Establish and maintain a disciplined, accountable, and delivery-focused team culture with clear performance expectations
• Oversee capacity planning, workload allocation, and resource management to ensure optimal utilisation and delivery commitments are met

Technical Governance and Delivery Oversight

• Ensure consistent and compliant execution of all infrastructure activities, including project delivery, change implementation, and operational support, with zero tolerance for deviations from established standards
• Maintain rigorous oversight of technical quality, enforce adherence to standards and architectural guidelines, and validate all technical solutions against governance requirements
• Serve as the definitive escalation point for complex technical issues and cross-domain dependencies, with authority to make binding technical decisions
• Oversee design reviews and mandate proper validation of all technical solutions prior to implementation

Project and Change Coordination

• Direct local team contributions across multiple infrastructure projects and change initiatives, ensuring full alignment with enterprise delivery schedules
• Enforce readiness protocols for all implementation activities, including mandatory testing, cutover planning, and rollback procedures
• Coordinate directly with project managers, architects, and service owners to ensure seamless integration and accountability across all delivery touchpoints
• Enforce strict compliance with change management processes and audit requirements; maintain comprehensive documentation and audit trails

Stakeholder and Vendor Interaction

• Serve as the primary point of contact and authoritative voice for local technical teams in all communications with internal stakeholders and external partners
• Provide transparent reporting on delivery status, risks, resource constraints, and elevate critical issues immediately to senior leadership
• Direct coordination of activities with nearshore/offshore teams and third-party vendors, ensuring adherence to contractual obligations and service level agreements

Continuous Improvement and Innovation

• Mandate adoption of automation, standardisation, and Infrastructure as Code practices across all team operations
• Identify and implement improvements to delivery efficiency and operational processes, with measurable outcomes and accountability
• Oversee knowledge sharing and continuous improvement initiatives within the team, ensuring compliance with organisational standards and best practices

• 7+ years of experience delivering IT infrastructure projects or leading complex technical change initiatives within enterprise environments
• Strong expertise in at least one core infrastructure domain (Unix, Windows, Database, Network, Middleware, or Kubernetes), combined with a solid understanding of other…