Support Engineer m​/f

Responsibilities

• Logging, qualifying and triaging incoming tickets
• Independent, solution-oriented handling of 1st-level incidents
• Escalation of complex incidents to Systems Engineers
• Performing standard changes in the Service Desk & onsite support
• Maintenance and administration of user and computer accounts as well as access rights
• Communicating with users about the status of their requests
• On-site visits to support users
• Availability to users by phone and email in a shift rotation (Monday to Friday, 07:00–18:00)

• Completed vocational training as an IT specialist (Informatiker EFZ) or equivalent professional experience as a career changer
• Professional experience as a Supporter, Support Engineer or Operations Engineer in 1st- and 2nd-level support – ideally at an IT service provider
• Broad IT knowledge, particularly in Microsoft environments
• Confident handling of Windows operating systems, Microsoft Office products, Microsoft 365 and standard software
• Knowledge of Windows Server, Active Directory, Exchange Server, Citrix and networking
• Native German speaker and good English skills
• Enjoyment of direct customer contact and a strong service orientation
• High resilience, flexibility and self-organization
• Sense of responsibility and reliability
• Valid driving licence (Category
  
  B)