Business Analyst - Web & Mobile and Crypto

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

You will be part of the Service Operations – Web & Mobile and Crypto Team, which is responsible for ensuring stable platform operations and the continuous improvement of our Avaloq software and products for our clients.

As a Business Analyst, you will act as a key link between our clients, service teams, and development organizations. You will be responsible for analysing business requirements, investigating and resolving production incidents, and ensuring the smooth operation and availability of business-critical applications. Working closely with clients and internal stakeholders, you will help deliver high-quality solutions that address business needs and enhance the overall client experience.

In this role, you will collaborate with Software Engineers, Service Managers, Product teams, Project Delivery teams, and Client Management to identify root causes, resolve incidents, and drive continuous service improvements. You will contribute throughout the entire software lifecycle, from requirements analysis and solution design to implementation, testing, deployment, and post-production support.

• Ensure the stable and efficient operation of Web & Mobile Banking and Crypto solutions and related third-party applications
• Analyse and consolidate client requirements, translating business needs into functional and technical specifications
• Manage incidents and service requests end-to-end, including triage, impact analysis, troubleshooting, coordination, and resolution
• Act as a trusted point of contact for clients and stakeholders, managing expectations and ensuring effective communication
• Support the onboarding of new banking services into service delivery and operational support
• Support testing activities, including functional validation and User Acceptance Testing (UAT)
• Contribute to the successful delivery of product enhancements and new functionalities
• Maintain clear documentation and actively promote knowledge sharing and best practices within the team

• Bachelor's Degree in Computer Science, Engineering or equivalent
• Proven experience as a Business Analyst, or significant experience in the banking or financial services industry with strong business analysis responsibilities
• High level knowledge of web application infrastructure (DNS, firewall, Web application firewall)
• Knowledge of digital banking, mobile banking or web banking platforms
• Familiarity with digital onboarding, authentication, identity management, or security solutions
• Familiarity with cloud environments and containerization technologies (e.g., Docker, Kubernetes)
• Knowledge and experience in RDBMS, Oracle SQL, Oracle PL/SQL
• Strong analytical and problem-solving skills with the ability to think conceptually about complex business challenges
• Competencies in log analysis, using unix terminal or elastic search
• Excellent communication and client-orientation skills, with the ability to translate business needs into technical requirements
• Self-motivated, proactive, and organized working approach with a demonstrated passion for continuous learning
• Full professional fluency in English (written and verbal)

• Experience in Dev Ops, Software Engineering, or Application Support roles
• Strong…