ServiceNow Business Analyst
Job in
1926, Fully, Canton du Valais, Switzerland
Listed on 2026-09-22
Listing for:
Bart & Associates, Inc.
Full Time
position Listed on 2026-09-22
Job specializations:
-
IT/Tech
IT Business Analyst, IT Specialist, IT Consultant, Business Systems & Technology Analysis
Job Description & How to Apply Below
Service Now Business Analyst
B&A is seeking a skilled Business Analyst to support the modernization of the organization’s asset management solution. This initiative will implement the Service Now IT Asset Management (ITAM) module to replace the legacy Open Text Asset Manager system. The new solution will enhance asset visibility, improve lifecycle tracking, and strengthen audit compliance while integrating seamlessly with existing Service Now modules, including IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, Security Operations, and Governance, Risk, and Compliance (GRC).
DescriptionService Now Business AnalystB&A is seeking a skilled Business Analyst to support the modernization of the organization’s asset management solution. This initiative will implement the Service Now IT Asset Management (ITAM) module to replace the legacy Open Text Asset Manager system. The new solution will enhance asset visibility, improve lifecycle tracking, and strengthen audit compliance while integrating seamlessly with existing Service Now modules, including IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, Security Operations, and Governance, Risk, and Compliance (GRC).
The Business Analyst will serve as the bridge between stakeholders and the technical team, ensuring business needs are accurately captured, documented, and translated into requirements for the ITAM solution. This role requires strong analytical skills, Service Now platform experience, and exceptional interpersonal communication to facilitate collaboration across diverse stakeholders.
Responsibilities- Lead the business analysis workstream for the implementation of Service Now IT Asset Management and Hardware Asset Management, serving as the primary liaison between business stakeholders, process owners, technical teams, implementation partners, and program leadership.
- Define and document end-to-end hardware asset lifecycle processes, including request, procurement, receiving, inventory, deployment, assignment, transfer, repair, refresh, return, retirement, disposal, and data sanitization.
- Document current-state and future-state asset management processes using process maps, swim lanes, workflows, RACI matrices, and supporting procedures. Identify process gaps, inefficiencies, control weaknesses, and opportunities to standardize asset management practices in alignment with Service Now capabilities and organizational policies. Define business rules, approval workflows, roles, notifications, exceptions, and service-level expectations for ITAM/HAM processes.
- Analyze and document integration requirements between ITAM/HAM and Service Now ITSM, ITOM, CMDB, Security Operations, GRC, procurement, finance, endpoint management, identity, discovery, and other enterprise systems. Define integration data flows, business rules, ownership, error handling, reconciliation requirements, and acceptance criteria.
- Bachelor's degree in a relevant field
- 10+ years of relevant experience
- Proven experience working as a Business Analyst on Service Now projects, with exposure to ITAM or related modules (ITSM, ITOM, CMDB, GRC, Security Ops).
- Advanced experience in business process and system analysis, design, improvement, and implementation.
- Demonstrated ability to understand business needs and translate them into technical requirements and solutions.
- Experience conducting group facilitation, stakeholder interviews, and other knowledge transfer activities.
- Exceptional interpersonal and communication skills, with the ability to build and maintain effective working relationships across technical and business teams.
- Strong organizational and documentation skills, with proficiency in requirements management tools and practices.
- Familiarity with both Agile and Traditional project delivery methodologies.
- Service Now certifications (e.g., Certified System Administrator, ITAM Implementation Specialist, ITSM).
- Business Analysis certification (e.g., IIBA CBAP, PMI-PBA, or equivalent).
- Experience supporting modernization or migration from legacy systems to Service Now platforms.
- Knowledge of ITIL practices and IT service management frameworks.
- Experience working in government, public sector, or other regulated environments.
- Familiarity with audit, compliance, and lifecycle tracking requirements for IT assets.
- Eligible to obtain a Public Trust Clearance.
B&A has grown to be a company that is…
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