Business Systems and Analytics Analyst

Since 2000, Smartlinx has been redefining how senior care organizations manage their workforce. Our modern, purpose-built solutions—from dynamic scheduling and compliance to integrated payroll and real-time analytics—give providers the agility and intelligence needed to thrive in today’s healthcare environment.

As the parent company of Bek Tek (Hosted Time) and Staffer Link, Smartlinx brings together a wide range of solutions for managing both full-time and contingent staff. Together, these capabilities give Smartlinx the most comprehensive workforce management solution set in senior care.

We’re driven by one mission: to power exceptional senior care through smarter workforce management. Join us as we shape the future of work in long-term care.

We are seeking a highly analytical and detail-oriented Business Systems & Analytics Analyst with Revenue Operations (Rev Ops) experience to support and optimize our go-to-market systems, reporting infrastructure, and data operations. This individual will play a critical role in maintaining the integrity of our technology stack, improving business processes, and helping to deliver actionable insights across Sales, Customer Success, Marketing, and Finance.

The ideal candidate combines strong Salesforce, Celigo, Hub Spot, Zoom Info, and Linked In administration capabilities with a data-driven mindset and experience supporting SaaS go-to-market organizations. This role requires someone who is comfortable managing GTM system and CRM architecture, building reports and dashboards, analyzing large datasets, and partnering cross-functionally to improve operational efficiency and decision-making.

• Serve as a primary administrator for the GTM tech stack, including Salesforce CRM, Hub Spot, Celigo, Zoom Info, Spiff, Tableau, and Linked In — covering user management, profiles, regular maintenance and troubleshooting, change requests, permissions, flows, validation rules, and configuration
• Maintain overall data integrity, system hygiene, and governance standards across GTM systems
• Manage and optimize automations, flows, dashboards, and reporting structures across the GTM tech stack
• Partner with business stakeholders to gather requirements and implement scalable GTM system enhancements
• Ensure the integration between our GTM tech stack tools and other business systems (e.g., ERP, marketing automation, customer support, billing, or Rev Ops tools) is maintained
• Troubleshoot system issues and provide ongoing support to end users
• Conduct regular training and refresher sessions on the GTM technology stack for new hires and existing GTM team members

• Support forecasting, pipeline management, territory planning, lead management, and sales process optimization
• Collaborate with Sales, Marketing, Customer Success, and Finance teams to improve operational workflows and reporting consistency
• Help establish and maintain KPI frameworks, data definitions, and operational best practices
• Assist with commission tracking, bookings analysis, churn reporting, and customer lifecycle analytics
• Identify process bottlenecks and recommend improvements to increase efficiency and visibility across the revenue organization

• Build and maintain dashboards, reports, and recurring business performance analyses
• Conduct ad hoc analysis to support strategic decision-making and operational initiatives
• Ensure data accuracy across systems and proactively identify inconsistencies or gaps
• Support data imports, exports, cleansing, deduplication, and migration efforts

Qualifications:

• Bachelor’s degree in Business, Information Systems, Finance,…