Information Technology Technician; Tier 1

Serve as the first-line responder for incidents and service requests related to core technology infrastructure.

• Customer Support:
  Respond to user inquiries via phone, email, and ticketing portals
• Troubleshooting:
  Resolve basic Windows 10-11/macOS issues, Microsoft 365 problems, Google Environment, and network connectivity
• Administrative Tasks:
  Handle password resets, MFA setup, and basic account verification
• Ticket Management:
  Create, update, and document detailed troubleshooting steps in ticketing systems
• Escalation:
  Identify complex issues and elevate them to Tier 2 support
• Website Administration:
  Maintain, update, and manage the technical and content aspects of the website, ensuring functionality, security, and optimal user experience
• VOIP:
  Serve as System Administrator for Voice Over Internet Phone system
• Project Management:
  From time-to-time serve as project manager/vendor interface as may be required for technology infrastructure upgrades

• Education:
  
  Associate's degree in IT or 1–3 years of equivalent experience
• Technical Knowledge:
  Proficiency with computer hardware, mobile devices, and common business applications
• Soft Skills:
  
  Strong customer service, interpersonal communication, and attention to detail

CERTIFICATIONS: CompTIA A+ or Network+

SALARY:Annual Salary $60,000 (Commensurate With Experience)

BENEFITS: Comprehensive Medical and Dental Insurance, Health Savings Account, Flexible Spending Accounts, Employee Assistance Program, Life Insurance, Long and Short-Term Disability Plans, 403(b) and 457 Savings Plans

The Regional School District
14

Boardof Educationdoesnotdiscriminateonthebasisofrace,color,religion,marital status,national/ethnic origin,age,sex,genderidentityorexpression,sexual orientation,ordisabilityinitsprograms,activities,and employmentpracticesassetforthincompliancewiththe

Officeof Civil Rights ,TitleVI,TitleIX,and Section
504.Anypersonhavinginquiriesconcerning Regional School District
14

Public Schools'compliancewithSection
504,TitleVIorTitleIX should contact:

Dina Ericson,Director of Student Services ,Regional School District
14, 5 Minortown Road,POBox
469,Woodbury,CT-0416