ServiceNow Architect​/Solution Designer MW

The Service Now Solution Designer/Architect is a subject matter expert responsible for designing and specifying technical solutions in Service Now projects. He/she works closely with the development team to implement and manage functionalities on the Service Now platforms of Sword’s clients.

Only candidates eligible for a Swiss work visa will be considered (must hold Swiss or EU nationality).

• Act as a subject matter expert on the Service Now platform and take ownership of solution design

• Support development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using Service Now features

  • Especially on modules CSM, SPM and ITAM

• Participate in gathering business and technical requirements and in implementation documentation

• Integrate Service Now with external tools (SCCM, Intune, SAP, etc.)

• Develop test cases

• Promote best practices

• At least 4 years of experience with Service Now

• Experience implementing and customizing at least 2 major Service Now modules including: CSM, SPM, ITAM

• Deep experience with Portal, Workflows, Business Rules, UI Pages, UI Actions, UI Policies, ACLs, and Notifications

• Performance monitoring and issue mitigation

• User, group, and role management

• Upgrades, etc.

• Experience with: HTML, CSS, XML, JavaScript, Power Shell, Perl, and Python

• Experience integrating third‑party tools using REST and SOAP

• Experience with LDAP integration, Mid-servers, etc.

• Familiarity with Agile/Scrum methodology

• ITILv3 certification is preferred

• Service Now Administrator and Implementation Specialist certifications are required

• Any additional Service Now certification is a plus

• BA/BS in Computer Science or Information Technology

• Excellent written and spoken English and French

• Excellent communication skills

• Strong analytical, problem‑solving, and troubleshooting skills