IT Support Specialist; Maryland) m/f/d
Job in
4103, Bottmingen, Kanton Basel-Landschaft, Switzerland
Listed on 2026-10-28
Listing for:
Infors AG
Full Time
position Listed on 2026-10-28
Job specializations:
-
IT/Tech
IT Business Analyst, IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
Location: Bottmingen
Jobbeschreibung
- Provide support to users in sales, service, administration, and warehousing for questions and issues in Business Central; analyze, document, and track problems
- Handle occasional on-site IT tasks, including setting up laptops and desktops and troubleshooting printers and peripherals, in coordination with the IT infrastructure team at Headquarter (Switzerland)
- Document the business processes and requirements of the U.S. organization, clarify them with the line departments, and prioritize them with Business IT at Headquarter (Switzerland)
- Manage configurations, master data, and authorization requests within the agreed-upon area of responsibility; coordinate changes and approvals with Headquarter (Switzerland)
- Support testing, implementation, training, and documentation for customizations, releases, and new features
- Monitor interfaces and data flows to adjacent applications and analyze issues in collaboration with headquarter and external partners
- Collaborate on digital transformation projects from requirements gathering through implementation and serve as a liaison between local business units and central IT teams
- Coordinate technical priorities, process changes, and further developments for Business Central with the Business IT team at headuarter
- Coordinate standards, security requirements, technical changes, and escalations related to the infrastructure environment with the IT infrastructure team at headquarter
- Document requirements, decisions, issues, and solutions in such a way that local departments and teams at headquarter are all on the same page
- A degree in business informatics, computer science, or a comparable qualification, with experience working at the intersection of IT and business units 3–6 years of experience in IT support, help desk, or a comparable role
- Practical experience with Microsoft Dynamics 365 Business Central, preferably in the operation, support, or further development of an ERP system Experience supporting end users in a business environment
- Ability to collaborate across functions, including with a central IT team across time zones strong troubleshooting skills across hardware, software, and network issues
- Ability to prioritize work tasks and handle multiple assignments with a sense of urgency
- Strong written and verbal communication skills, including when communicating with non-IT users
- Microsoft Dynamics 365 Business Central
- Basic knowledge of Windows client support, Microsoft 365, and troubleshooting printers and peripheral devices
- Experience with Azure integrations, Power BI, or the Microsoft Power Platform is a plus
- Strong customer service orientation with a user-focused mindset
- Ability to work independently on-site while collaborating with international teams
- Excellent English skills are required for collaboration with U.S. departments and the international IT team;
German is a plus
- Provide support to users in sales, service, administration, and warehousing for questions and issues in Business Central; analyze, document, and track problems
- Handle occasional on-site IT tasks, including setting up laptops and desktops and troubleshooting printers and peripherals, in coordination with the IT infrastructure team at Headquarter (Switzerland)
- Document the business processes and requirements of the U.S. organization, clarify them with the line departments, and prioritize them with Business IT at Headquarter (Switzerland)
- Manage configurations, master data, and authorization requests within the agreed-upon area of responsibility; coordinate changes and approvals with Headquarter (Switzerland)
- Support testing, implementation, training, and documentation for customizations, releases, and new features
- Monitor interfaces and data flows to adjacent applications and analyze issues in collaboration with headquarter and external partners
- Collaborate on digital transformation projects from requirements gathering through implementation and serve as a liaison between local business units and central IT teams
- Coordinate technical priorities, process changes, and further developments for Business Central with the Business IT team at headuarter
- Coordinate standards, security requirements, technical changes, and escalations related to the infrastructure environment with the IT infrastructure team at headquarter
- Document requirements, decisions, issues, and solutions in such a way that local departments and teams at headquarter are all on the same page
- A degree in business informatics,…
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