Professional Liability Claims Manager

The Professional Liability Claims Manager is responsible for the oversight, investigation, evaluation, negotiation, and resolution of complex professional liability claims, with a primary focus on Errors & Omissions (E&O) exposures. This position provides technical leadership for teams of claims professionals, ensures compliance with company claim handling standards, and partners with underwriting, actuarial, legal, and senior leadership to effectively manage risk and achieve optimal claim outcomes.

Full-time

• Direct the handling of complex and high-exposure professional liability claims, including E&O, miscellaneous professional liability, and related management liability matters.
• Evaluate coverage, liability, damages, and exposure issues in accordance with policy terms and applicable law.
• Establish and maintain accurate claim reserves based on evolving claim facts and exposure analysis.
• Oversee investigation strategies and ensure timely claim resolution.
• Manage litigation involving insured professionals, including monitoring defense counsel performance, litigation strategy, and legal spend.
• Review and approve significant coverage positions, settlement recommendations, and reserve changes within delegated authority.
• Provide guidance regarding complex coverage issues, reservation of rights positions, and coverage determinations.
• Participate in mediations, settlement conferences, and other dispute resolution proceedings as necessary.

• Lead, mentor, and develop claims professionals handling professional liability claims.
• Conduct file reviews to ensure technical excellence, regulatory compliance, and adherence to company best practices.
• Establish performance expectations and support employee development through coaching and training.
• Assist in recruiting, onboarding, and retaining high-performing claims talent.

• Manage claims inventory to achieve operational performance objectives.
• Monitor reserve adequacy and contribute to financial forecasting activities.
• Analyze claim trends and performance metrics and recommend process improvements.
• Ensure compliance with company authority guidelines and reporting requirements.

• Develop productive relationships with insureds, brokers, defense counsel, and internal business partners.
• Provide effective reporting to senior management regarding significant claim activity.
• Partner with underwriting to identify emerging claim trends and loss drivers.

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum 10 years of commercial insurance claims experience.
• Minimum 5 years of direct experience handling Professional Liability and/or Errors & Omissions (E&O) claims.
• Demonstrated experience managing complex, litigated, and high-severity claims.
• Strong understanding of insurance coverage analysis and policy interpretation.
• Experience managing outside counsel and litigation budgets.
• Proven leadership experience, including supervision, mentoring, or management of claims personnel.
• Excellent written and verbal communication skills.
• Strong negotiation, analytical, and decision-making abilities.
• Effective leadership and personnel development capabilities.
• Strong organizational and project management skills.

• 15+ years of claims experience.
• Prior management experience leading a professional liability claims unit or team.
• Experience with Architects & Engineers, Insurance Agents E&O, Lawyers Professional Liability, Accountants Professional Liability, Technology E&O, or Miscellaneous Professional Liability programs.
• Professional designations such as CPCU, RPLU, AIC, ARM, SCLA,…