Customer Service Specialist Coffee

Location: Wollerau or Zurich, Switzerland
Employment Type: Part-time (40-60%), Fixed-term until May 2027

We are looking for a proactive and detail-oriented Customer Service Specialist Coffee to support our coffee logistic activities. This is an excellent opportunity for a professional with experience in contract administration, logistics coordination, and supplier management to play a key role in ensuring smooth operations and exceptional service for our customers and logistic service providers.

• Manage coffee logistic shipments and sales invoices.

• Coordinate shipment schedules and delivery plans with logistics service providers, customers and coffee suppliers.
• Support the resolution of logistics-related issues and delays.

• Act as a key point of contact for customers’ inquiries and operational topics.
• Assist in resolving customer related issues and discrepancies.

• Coordinate with Finance regarding payment processing and invoice approvals.
• Investigate and resolve invoice discrepancies.

• Monitor contract processing timelines and maintain high accuracy standards.

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Professional experience in customer service, procurement support, logistics, or contract administration.
• Fluent written and spoken English and German.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

• Experience working with ERP systems, preferably Microsoft Dynamics.
• Knowledge of international trade processes and Incoterms.
• Understanding of logistics and supply chain operations within trading environments.
• Experience in commodity trading, food products, or agricultural commodities is an advantage.

Success in this role will be measured through:

• High accuracy in contract and documentation management.
• Timely processing of contracts and operational requests.
• Effective resolution of customer and logistics issues.
• Strong supplier and stakeholder satisfaction.
• Compliance with internal policies and regulatory requirements.
• Consistent support of smooth coffee trading operations.

• Opportunity to work within an international commodity logistic environment.
• Exposure to global coffee supply chains and trading operations.
• Collaborative and supportive team culture.
• Flexible part-time working arrangement.
• Professional development opportunities within a growing organization.
• A meaningful role contributing directly to operational and commercial success.