Patient Coordinator II; Dekalb

About Us

At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.

As a New Patient Coordinator II (NPC II), you will be on the training path of an Orthodontic Assistant. Under the supervision of the orthodontist, the NPC II is responsible for learning and mastering various orthodontic procedures, demonstrating progression towards independence.

Key responsibilities include:

• Learning and mastering orthodontic procedures such as braces adjustment, appliance placement, and bonding fixed retainers.
• Assisting the orthodontist during procedures (e.g., adjusting braces).
• Completing full arch bonding, debonding, rebonding brackets, and using digital scanners.
• Making clear retainers, delivering expanders, space maintainers, and Forsus.
• Taking clear x‑rays, photos, and accurate scans for retainers.
• Assisting in sterilizing equipment and maintaining a clean working environment.
• Coordinating with the Treatment Coordinator to ensure patient case acceptance and warm hand‑off.
• Contributing to meeting monthly and annual clinic goals.
• Communicating payment options and insurance coverage information to patients.
• Performing all duties at alternate clinic locations if traveling.
• Participating in marketing events and completing annual compliance training.
• Other tasks as assigned.

• High School Diploma or GED.
• Ability to work independently and in a team setting.
• Strong computer skills.
• Previous experience in a dental or orthodontic setting preferred.
• Willingness to travel to Algonquin, Rockford.

• Monday – Wednesday 8:45 am – 5:00 pm.
• Thursday & Friday 6:45 am – 3:00 pm.
• Two Saturdays per month.
• Two 9:45 am – 6:00 pm shifts per month.
• 2496 Dekalb Ave, Unit B, Sycamore, IL 60178.
• Full time.
• Pay: $18.00 per hour.

• Paid training.
• Travel pay for visits to sister clinics beyond 15 miles.
• Clinical bonuses.
• Paid time off.
• Holiday pay.
• Medical, dental, vision, and life insurance.
• Accident insurance.
• Short‑term and long‑term disability.
• Employee assistance program.
• Health savings account.
• Dependent care account.
• 401(k) with matching.
• Pet insurance.
• Tuition assistance program.
• Identity theft protection.
• Met Life Met Law legal insurance.
• Transit reimbursement – commuter account.
• Free and discounted orthodontic treatments.