Float Care Technician-Sycamore Care Center

Float Immediate Care Technician – Sycamore Immediate Care Center (Full Time Days)

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

The Immediate Care Technician – Float reflects the mission, vision, and values of North‑Western Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and regulatory and accreditation standards.

• Assures efficient patient flow through the site:
  • Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.
  • Obtains accurate vital signs, per organization standards.
  • Documents reason for visit and updates/confirms allergies, smoking history and pharmacy information.
  • Promptly informs the MD/APP of any significant change in vital signs or acute symptoms.
  • Anticipates/sets up equipment or supplies needed for visit.
  • Cleans and prepares exam room for next patient.
  • Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
  • Assists with referrals, transfers and discharge processes.
• Assists MD/APP with medical and surgical procedures in accordance with established protocols such as:
  • Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen collection and/or CLIA waived testing, wound care, splinting, as directed by MD/APP.
  • Call‑in or electronically send prescriptions as directed by the MD/APP.
• Provides high‑quality care by:
  • Preparing and stocking all exam rooms in the treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
  • Participating in environmental safety rounds.
  • Maintaining vaccine/medication inventory.
  • Ensuring medication cabinets are locked appropriately.
  • Monitoring and maintaining equipment and instruments according to clinic guidelines.
  • Assisting in ordering supplies and correctly disposing of all expired items.
  • Adhering to office opening and closing procedures.
• Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:
  • Interacts in a professional, cooperative manner with other practice staff.
  • Accepts and performs delegated responsibilities in a positive manner.
  • Offers assistance to others.
  • Attends and participates in staff meetings.
  • Communicates appropriately and effectively with patients and the patient care team (in the office and on the phone).
  • Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum).
  • Floats to all Immediate Care Clinics/Departments.
  • May perform other duties as assigned.

• High school diploma or GED equivalent.
• Certification as either a:
  • Medical Assistant – CMA through AAMA, RMA through AMT, NCMA through NCCT, CCMA through NHA, or NRCMA through NAHP.
  • Emergency Medical Technician – Paramedic or Basic (National Registry of EMT).
• Certification required upon hire.
• Basic Life Support (American Heart Association) certification.
• Completion of pre‑employment competency exam.
• Strong computer skills.

• Experience with EPIC electronic medical records.
• College degree or interest in health‑care field preferred.
• One to two years of ambulatory care experience.

Northwestern Medicine is an equal‑opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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