Restaurant Manager

Overview

Restaurant Manager role at The Hari Group. A Restaurant Manager is generally responsible for providing strong, positive leadership to the team to deliver great guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws.

• Hire, train and develop employees
• Communicate job expectations to employees
• Plan, monitor, appraise and review employees’ job performance
• Provide coaching and feedback; disciplines when appropriate

• Create and maintain a guest-first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and implement plans to drive system improvements

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results

• Fluent in English
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High School diploma, or equivalent

• Guest Focus:
  Understands and exceeds guest expectations, needs and requirements; develops and maintains guest relationships; displays a sense of urgency with guests; seeks ways to improve guest satisfaction; follows brand-recommended guest recovery process

• Passion for Results:
  Sets and maintains high standards for self and others; consistently meets or exceeds goals; contributes to team performance; maintains focus on important activities; reads and interprets reports to establish goals and deliver results; seeks ideas from others to achieve results

• Problem Solving and Decision Making:
  Identifies and resolves issues; uses information to make decisions; identifies root causes and implements preventive solutions; empowers others to decide and resolve issues

• Interpersonal Relationships & Influence:
  Develops relationships with the team; operates with integrity; encourages collaboration; leads others and takes effective action

• Building Effective Teams:
  Identifies and communicates goals; monitors progress; creates strong team morale; accepts responsibilities; recognizes employee strengths and development; listens to others and shares information

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Restaurants