Entry-Level Phone Sales Agent Job Sydney area,Nova Scotia Canada,Customer Service/HelpDesk

Position: Entry-Level Phone Sales Agent (Full-Time)
POSITION OVERVIEW

PHONE SALES AGENT (FULL-TIME)

We are looking for sales representatives to support consumer and business outbound sales programs for commercial clients. In this role, you will make outbound calls to prospects and customers, acquire new customers, upsell existing ones, and provide customer information on client products and services.

This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

Handle inbound and outbound contacts in a courteous, timely, and professional manner.

Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.

Listen to customers, understand their needs, and resolve customer issues.

Research systems to find missing information; coordinate with other departments to resolve issues as applicable.

Utilize systems and technology to complete account management tasks.

Accurately document and process customer orders in appropriate systems.

Follow all required scripts, policies, and procedures.

Comply with requirements surrounding confidential information and personal information.

Escalate customer issues to the appropriate staff and managerial for resolution as needed.

Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.

Adhere to all attendance and work schedule requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

Must be 18 years of age or older.

High school diploma or equivalent.

Excellent organizational, written, and oral communication skills.

The ability to type swiftly and accurately (20+ words a minute).

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Basic understanding of Windows operating system.

Highly reliable with the ability to maintain regular attendance and punctuality.

The ability to evaluate, troubleshoot, and follow-up on customer issues.

An aptitude for conflict resolution, problem-solving, and negotiation.

Must be customer service oriented (empathetic, responsive, patient, and conscientious).

Ability to multi-task, stay focused, and self-manage.

Strong team orientation and customer focus.

The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.

Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred (Not Required)

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.

State or Federal work experience.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off:
Earn PTO and paid holidays to take the time you need.

Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!

Health Benefits:
Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings:
Secure your future with retirement savings programs, where available.

Disability Insurance:
Short- and long-term disability coverage is available to help protect you during…


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