Sales Representative Job Sydney area,Nova Scotia Canada,Customer Service/HelpDesk

Position: Sales Representative (Full-Time)

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a positive attitude and a passion for sales? We’re looking for Sales Representatives to support a variety of campaigns for some of the most recognizable brands in the world.

In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry-leading training program
, you’ll gain the tools and support you need to thrive and grow.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment tes

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POSITION RESPONSIBILITIES

Key Responsibilities:

Make outbound and receive inbound calls in a professional and courteous manner

Educate customers on products and services, identifying upsell opportunities

Understand customer needs and recommend tailored solutions

Use internal systems to manage accounts and process transactions accurately

Research and resolve customer issues, coordinating with other departments as needed

Accurately document customer interactions and follow established procedures

Adhere to scripts, policies, and compliance standards

Maintain confidentiality and handle sensitive information responsibly

Escalate complex issues to supervisors or appropriate teams

Stay current with training, updates, and system changes

Meet attendance and scheduling expectations

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

Must be 18 years or older

High school diploma or equivalent

Excellent verbal and written communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Familiarity with Windows operating systems

Dependable and punctual with a strong work ethic

Strong problem-solving and conflict resolution skills

Customer-focused, empathetic, and solution-oriented

Ability to multitask and manage time effectively

Comfortable in a fast-paced, evolving environment

Team-oriented with strong interpersonal skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: …


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