Entry-Level Customer Care Agent at MCI

Join MCI as an Entry-Level Customer Care Agent and start shaping your career in the energy industry today! This full-time, on-site role is designed for individuals who thrive in an energetic, team-focused environment.

As part of MCI's customer care team, your responsibilities will include supporting customers nationwide, assisting with service inquiries, and guiding them towards the right products. You'll benefit from comprehensive training that empowers you to excel in communication and customer satisfaction. Your positive attitude and engagement will be key in providing exceptional service every day.

Key Responsibilities:

• Handle customer calls in a courteous manner

• Provide pricing recommendations and product insights

• Resolve customer queries using accurate information

• Document interactions and process orders effectively

• Follow company policies and training protocols

Requirements:

• Minimum age of 18

• High school diploma or equivalent

• Strong oral and written communication skills

• Basic typing speed (20+ words per minute)

• Customer service orientation and problem-solving skills

Make your mark in customer service with MCI and enjoy a supportive work environment.
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