Bilingual Customer Service Agent at MCI

Launch your career with MCI as a Bilingual Customer Service & Sales Representative. This role focuses on technical support, account management, and product sales in a hybrid work model.

At MCI, we are eager to hire driven individuals for the Bilingual Customer Service & Sales Representative position. This entry-level opening features comprehensive paid training and a commitment to fostering customer-centric service. Ideal candidates will be tech-savvy, motivated, and skilled at addressing client inquiries

Key Responsibilities:

• Handle calls, emails, and live chats effectively

• Listen to customer needs to provide tailored solutions

• Manage customer data with internal systems

• Keep accurate records of resolutions in CRM

• Follow company protocols and training resources

Requirements:

• Must be 18 years of age or older

• High school diploma or equivalent necessary

• Exceptional writing and speaking skills

• Typing proficiency of at least 20 words per minute

• Basic Microsoft Office competency required

Explore your potential in customer service and sales with MCI while making a significant impact!
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