Customer Service Representative

Position: Customer Service Representative Needed
MCI is on the lookout for a Customer Service Representative in Sydney, NSW, to manage inbound and outbound calls while delivering exceptional support. This role is perfect for those who excel in fast-paced, customer-driven environments and possess a solutions-oriented mindset.

In this position, you'll interact with customers, addressing their concerns and driving timely resolutions.

Your role includes using internal systems for account management and troubleshooting various inquiries. This is a unique opportunity to build relationships and enhance satisfaction while helping customers with products and services.

Key Responsibilities:

• Provide friendly support through calls

• Listen and respond to customer inquiries effectively

• Process claims and manage accounts

• Offer product upgrades when applicable

• Escalate complex issues as necessary

Requirements:

• At least 18 years old

• High school education or equivalent

• Excellent communication abilities

• Basic Microsoft Office skills

• Must type at least 20 WPM

Apply your customer-first mentality and reliable work ethic to thrive within MCI's diverse support team today.
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