Collections Agent - Recovery Specialist

Position: MCI Collections Agent - Recovery Specialist
Join MCI's team in Sydney, NS as a Collections Agent, specializing in respectful recovery of overdue accounts. This position includes robust training to sharpen your negotiation abilities.

As a Collections Agent with MCI, you will play a crucial role in recovering past due consumer accounts. Your responsibilities will involve understanding customer issues and negotiating payment solutions while maintaining professional relationships. You will utilize various strategies to connect with clients and ensure timely payments.

Key Responsibilities:

• Use contact technology for account recovery

• Identify customer situations and solutions

• Negotiate payment plans empathetically

• Manage calls related to collections

• Comply with all required policies

Requirements:

• Age 18 or older

• High school diploma or equivalent

• Exceptional organizational and communication skills

• Basic knowledge of Microsoft Office Suite

• Aptitude for problem-solving and conflict resolution

Leverage your customer service skills and negotiation tactics in this rewarding role with MCI.
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