Job Description & How to Apply Below
The role is ideal for individuals seeking to build their skills in customer service within a supportive environment. You will resolve customer issues, up-sell products, and maintain thorough documentation of interactions. Successful candidates are reliable and articulate, ready to provide excellent customer support.
Key Responsibilities:
• Manage inbound and outbound customer service calls
• Achieve first call resolutions through effective problem management
• Research and document customer support claims
• Lead discussions to establish best options for clients
• Attend ongoing training sessions and meetings
Requirements:
• Minimum 18 years of age required
• High school diploma or equivalent needed
• Excellent communication abilities, both verbal and written
• Typing skills of at least 20 words per minute
• Ability to handle multiple tasks efficiently
Support MCI's mission by utilizing your customer service skills and enthusiasm for helping others.
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