Inbound and Outbound Call Representative

Become an integral part of MCI as an Inbound and Outbound Call Representative in Sydney, NS. Oversee customer communications and sales through calls and interactions.

As an entry-level team member, you will empower customers by resolving issues and selling new products while providing exceptional service. Your ability to manage high volumes of calls and maintain organization will play a pivotal role in ensuring customer satisfaction and loyalty at MCI.

Key Responsibilities:

• Conduct inbound and outbound calls professionally

• Resolve customer issues effectively on the first call

• Document customer claims accurately in systems

• Engage in ongoing training to improve service

• Escalate complex problems to relevant staff

Requirements:

• Must be 18 years or older

• High school diploma or equivalent is essential

• Proficient in Microsoft Office applications

• Ability to multitask and stay focused

• Strong skills in handling customer inquiries and issues

Utilize your skills to foster positive customer experiences at MCI in Sydney.
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