Customer-Focused Technical Support Agent

Start your journey in customer service excellence as a Technical Support Agent age with customers to resolve their issues and provide product information with in-depth training.

As an entry-level agent, you'll manage calls from various customers, ensuring they have a positive experience. Strong communication skills will help you achieve resolutions and boost customer satisfaction. With flexible shifts, this role accommodates many lifestyles.

Key Responsibilities:

• Conduct inbound and outbound customer calls

• Resolve issues efficiently to ensure customer satisfaction

• Document customer interactions properly

• Answer queries per scripts and guidelines

• Participate in ongoing training to improve knowledge

Requirements:

• Must be 18 years or older

• High school diploma or equivalent required

• Strong typing and computer skills

• Problem-solving aptitude and team-oriented mindset

• Previous customer service experience preferred

Contribute to MCI's success while building your technical support expertise and customer relations skills.
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