Call Centre Customer Support Agent

Become a Call Centre Agent at MCI in Sydney, Nova Scotia, focused on delivering quality customer service and support through efficient call handling. Engage with customers to resolve issues and promote offerings.

At MCI, we are expanding our customer support team, seeking dedicated individuals passionate about assisting others. Your primary role involves managing customer interactions and maintaining a best-in-class service experience, with flexible scheduling options available for both full-time and part-time positions.

Key Responsibilities:

• Professionally manage high-volume inbound and outbound calls

• Efficiently resolve inquiries and problems during calls

• Document customer interactions accurately and provide feedback

• Follow scripts and procedures for consistent support

• Escalate unresolved issues as necessary for resolution

Requirements:

• Minimum age of 18 years required

• High school diploma or equivalent is essential

• Strong typing and communication skills preferred

• Familiarity with Windows operating systems needed

• High reliability and punctuality in attendance

Leverage your skills to bring exceptional service to MCI customers by joining our call centre team.
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