Customer Experience Specialist at MCI

Shape customer experiences as a Customer Experience Specialist age with clients through inbound and outbound calls to resolve issues and promote services.

MCI is searching for detail-oriented individuals passionate about delivering exceptional customer support. This role involves engaging with diverse clients, providing solutions, and upselling products effectively. You'll benefit from MCI’s strong training programs and advancement opportunities in a supportive environment.

Key Responsibilities:

• Handle customer calls with professionalism and care

• Resolve inquiries and ensure satisfactory solutions

• Maintain detailed records of interactions

• Conduct follow-ups on customer issues and serve as a liaison

• Attend training sessions to stay updated on processes

Requirements:

• 18+ years of age and high school diploma

• Strong communication and inter-personal skills

• Familiarity with Windows OS and Microsoft Office

• Ability to thrive in a fast-paced environment

• Customer service experience preferred but not required

Join MCI to enhance your skills and contribute to outstanding customer services delivered with excellence.
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