MCI Inbound and Outbound Agent

Launch your customer service career with MCI as an Inbound and Outbound Agent, supporting diverse client projects. This full-time role emphasizes delivering high-quality service on every call.

As an Entry-Level Contact Center Agent, you will engage with customers through incoming and outgoing communications. Your responsibilities include solving customer queries, providing assistance, and promoting products. With our leading training programs, you will develop essential skills while exploring career growth opportunities within the company.

Key Responsibilities:

• Handle calls with professionalism and courtesy

• Achieve first call resolution for customer issues

• Process and document customer claims effectively

• Research and coordinate to resolve inquiries

• Stay updated with product knowledge through training

Requirements:

• Minimum 18 years old

• High school diploma or equivalent

• Demonstrated communication skills

• Basic understanding of Windows OS

• Reliable and punctual attendance required

Join MCI's enthusiastic team to drive exceptional customer experiences and support your professional growth.
#J-18808-Ljbffr